Store Policy

Customer Care / Privacy

Sanorita Sarees – Privacy Policy

At Sanorita Sarees, we value your privacy and are committed to safeguarding your personal information. This policy explains how we collect, use, and protect the information you share with us when using our website.

1. Information We Collect

We may collect the following information to provide a better shopping experience:

Name, phone number, and email address
Shipping and billing address
Payment details (securely processed through trusted payment gateways)
Order history and customer communication records

2. How We Use Your Information

The information collected may be used to:

Process and deliver your orders
Provide customer support and respond to inquiries
Improve our products, services, and website experience
Send updates, offers, and promotional messages (only if you choose to receive them)

3. Data Protection

We take appropriate security measures to protect your personal information. All payments are processed through secure payment gateways, and we use encrypted systems to help safeguard your data.

We do not sell, rent, or trade your personal information with third parties. Your data may only be shared with trusted partners involved in order fulfillment, such as shipping providers and payment processors.

Refund & Return Policy

At Sanorita Sarees, we strive to deliver the highest quality products. To maintain product integrity and prevent misuse, we follow a strict return and refund policy.

1. Return Window

Return requests must be submitted within 3 days of delivery. Requests made after this period will not be accepted.

2. Mandatory Unboxing Video

To claim damage, defect, or wrong product, a complete unboxing video (without pause or cuts) is mandatory.

The video must clearly show the sealed package being opened.
Claims submitted without valid video proof will not be accepted.

3. Non-Returnable Items

The following items are not eligible for return or refund:

Customized or stitched sarees
Discounted or sale items
International orders
Silk Mark certified sarees if the seal is broken

4. Condition for Return

To be eligible for a return, the product must be:

Unused and unworn
Unwashed
With original tags intact
In original packaging

Items that do not meet these conditions will not qualify for a refund.

5. Refund Timeline

Once the returned product is received:

Inspection: 3–5 working days
Refund processing: 7–10 working days after approval

Refunds will be issued through the original payment method used during purchase.
Please note that shipping charges are non-refundable.

Cancellation Policy

At Sanorita Sarees, we aim to process orders quickly to ensure timely delivery. Please review our cancellation terms below.

1. Order Cancellation by Customer

Orders can be cancelled within 12 hours of placing the order.
Once the order has been processed or shipped, cancellation requests cannot be accepted.
Customized, stitched, or altered sarees are not eligible for cancellation.

2. Cancellation by Sanorita Sarees

Sanorita Sarees reserves the right to cancel an order under the following circumstances:

Product stock unavailability
Pricing errors or technical issues on the website
Suspected fraudulent transactions
Incomplete or failed customer verification

In such cases, a full refund will be issued within 7–10 working days.

3. Refund for Cancelled Orders

Refunds will be processed to the original payment method used during purchase.
Payment gateway charges (if applicable) may be deducted from the refunded amount.

Payment Methods

Credit / Debit Cards
RazorPay
Offline Payments